Shipping Policy

Shipping is prepaid, not free: we provide an insured shipping label so there is nothing to pay upfront, but the actual shipping cost is deducted from your final payout. The estimated or actual shipping cost is disclosed to you before you accept your offer.

Shipping insurance covers your device up to the value of your estimated offer while it is in transit to us.

Where enabled, you may instead sell in store at no shipping cost — see our current store location and hours on the Sell Your Device page.

Pickup service is offered in select ZIP codes only and availability is not guaranteed.

Standard shipping on shop orders typically arrives within 2-3 business days after your order is processed.

All shop orders ship fully insured. If your package is lost or damaged in transit, contact our support team for a replacement or refund.

Orders are typically processed within 1 business day, excluding weekends and holidays.

Once your trade-in ships to us, or your shop order ships to you, you can check the latest status any time on our Track Your Order page using your reference number.